Message from your ACHE Regent Fall 2022
On behalf of our co-chairs of the Higher Education Network (HEN) Leslie A. Zucker, FACHE and Stephen H. Liebowitz, and myself to welcome our Higher Education students to CTAHE HEN. The HEN Universities have started their meetings in collaboration with CTAHE. We enjoyed attending events in September and October and were able to meet the new student leadership and the faculty advisors of the universities within the HEN. CTAHE held their HEN meeting on October 6. As a reminder to please complete the CTAHE Student Leadership application if you are interested in serving on the CTAHE board.
I attended the ACHE 2022 Chapter Leaders Conference titled “Opportunity” in September, which was the first in-person Chapter Leaders Conference since 2019. CTAHE President Michael A. Novak, FACHE and Vice President Austin B. Potter, FACHE, attended as well, and it was awesome to spend time with chapter leaders across the country. I participated in a Regent Think Tank exercise facilitated by the ACHE Governors and staff. The exercise focused on the following: What paths has your organization taken to fill leadership gaps; what strategies are your organization implementing to sustain the workforce and build for the future; what specific segments is your organization focused on and why; what opportunities exist for ACHE to support these efforts further; and what products, services, education and resources are needed? The number one issue facing all healthcare organizations is the workforce shortage and the increasing costs of labor and overall inflation. The themes reported out focused upon emerging leaders and how to grow and support them while being sensitive to restraints associated with resources and time. There is a definite opportunity to develop those clinical staff members transitioning to leadership roles, and consideration towards staff and leaders from non-healthcare-based fields and trades.
The keynote address was delivered by Leslie Wainwright, PhD, Chief Innovation Officer, Parkland Center for Clinical Innovations, located in Dallas. Her presentation was “Applying Design Thinking to Chapter Leadership Challenges,” whereby each group participated in a systematic process prioritizing deep empathy to fully understand a problem first and use a cross-functional rapid testing experiment to determine how to proceed leading to either a value proposition or not. There are seven essential causes for this work:
- Start with the customer
- Tell a story
- Be simple
- Don’t fly solo
- Make candy for the brain
- Be visual
- Set up small experiments
Leslie shared “we are the first generation to cope with an accelerated pace of change”. We used a “value proposition canvas,” to determine if there is a fit between customer and product/service. The canvas includes a circle on the right side with gains, pains, and customer jobs (using post-it notes) and the left side has a square with products & services, gain creators, and pain relievers. In the middle of both is “fit,” with a question mark.
The Chapter Leaders sessions included the following topics; “Remaining Relevant Optimizing Your Chapter Education Events for Success”, “Pursuing Inclusion”, “Ready to Serve: A panel discussion of experienced leaders to share insights”, “Total Member Engagement”, “Chapter Sponsorship Best Practices”, “Opportunities for Digital Engagement”, “Achieve Fellow Advancement Goals and Objectives with Helpful Tips & Best Practices”, “Evaluating Membership Value”, “Creating a Sense of Belonging”, “Financial Best Practices” and “Opportunities for Collaboration Partnership & Career Advancement”.
CTAHE Board planned and completed the first part of their bi-annual strategic planning event held on October 5, focused upon similar topics presented at the Chapter Leaders Conference and continuing to focus upon our students, membership and emerging healthcare leaders. The Women’s Forum is starting their Lunch & Learn series on October 12 titled “Building a Mentorship Network.” To register for these sessions, please contact firstname.lastname@example.org. The additional sessions are scheduled for November 9, December 14, January 11, 2023, February 8, 2023, March 8, 2023, April 12, 2023, May 10, 2023, and June 14, 2023.
Please feel free to visit the CTAHE website for all upcoming events. Wishing you a wonderful fall may you have some time to appreciate the changing seasons. “Fall is a time to take stock of your life and reflect on your challenges and successes.”
Kimberly A. Lumia, RN, FACHE, Regent for Connecticut