Message from Your ACHE Regent
As I write this message, it is a crisp autumn morning. I’ve been looking forward to autumn and the foliage display that it brings. Each year I so enjoy the display of vivid fall colors. Last year I wrote in my fall message about walking the morning of Halloween in an open space in Durham with freshly fallen snow on top of leaves was breathtaking. Last weekend as I hiked in Guilford early on a beautiful sunny morning, I experienced a very brief rain shower. The rain in the sun hitting the woodland ground covered with leaves came with its own musical sound that was so unique – sort of like soft bells whispering away as the rain subsided. I took away from this moment a feeling of surprise experiencing something new. At the same time, I wondered about how many times I may have experienced this in nature but never paid attention to it or taken it for granted?
My takeaway from my hike made me think of what CTAHE and ACHE offers its members that we may simply take for granted and/or offerings we never partake of or consider. Based upon a geographic review of where our members are located, as well as where in the state chapter events have been offered, a networking event was held at Boca Oyster bar in Bridgeport on October 13th. What a great venue and a great time had by all!
On October 14th, ACHE held its chapter leaders conference virtually. Jake Poore, President and Chief Experience Officer of Integrated Loyalty Systems, Inc., was the keynote speaker. Jake’s presentation on loyalty was a very timely topic for ACHE leaders. His presentation focused on what he called the Loyalty Equation:
Leadership Excellence + Associate Engagement+ Customer Loyalty = Business outcomes
We can relate to this equation in many parts of our healthcare business – for example, driving excellence in patient care and in the achievement of business objectives. Jake framed the content of the presentation asking the chapter leaders to think about how loyalty is created with our members. He asked us to think about how a member’s voice is heard, how we connect with our members, and how we evaluate the human side of the member experience. Jake used an African proverb in his presentation– “If you want to go fast, go alone. If you want to go far, go together”. Chapter President, Mike Novak, the entire board, and I as Regent invite you as members to be active in the chapter, participate in what is offered for education and networking for the life of your career journey. In addition, ACHE continues with great offerings. You are not alone as an ACHE and chapter member; ACHE brings value to your career. Please seek out the resources you need from ACHE as well as we want your involvement in the local chapter.
Congratulations to CTAHE for receiving ACHE’s Region I Regent at Large Award for Chapter Accomplishments in Diversity! Kudos to Greg Murphy, Chair of the diversity and inclusion committee, and all the committee members. Each year our diversity, inclusion, and equity efforts evolve to meet the ever-changing nature of the challenges faced by healthcare leaders in the communities we serve. This year the committee provided forums for discussion that were timely in the midst of the COVID-19 pandemic.
I’m looking forward to ACHE’s 2022 Congress on Healthcare Leadership which will occur March 28-31 at the Hyatt Regency Chicago. A Virtual Leadership Symposium will occur in April and integrate new content and selected Congress highlights. Attendees can earn up to six hours of face-to-face credit for this symposium. There will also be opportunities for attendees to bundle components of the in-person and virtual events to maximize their experience. You will hear more details on these offerings in the near future.
I wish you a wonderful Thanksgiving and a peaceful December holiday season.
As always, please reach out to me if you have any questions regarding ACHE.
Denise J. Fiore, FACHE
Regent for Connecticut