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WEBINAR: The C-Suite on the Frontlines During the COVID-19 Crisis

June 24, 2020 @ 5:30 pm - 6:30 pm

The C-Suite on the Frontlines During the COVID-19 Crisis

-What we did (and didn’t) do.
-What we’re doing now.
-What we’re doing next…

Program approved for 1.0 Hour of ACHE Qualified Education Credits

June 24 @ 5:30 pm – 6:30 pm


Hosted by ACHE of Massachusetts, in partnership with ACHE of Rhode Island and the Connecticut Association of Healthcare Executives.


The COVID-19 pandemic spread across the entire world with lightening speed, stealthily bringing frightening illness and the specter of death while scientists and clinicians struggled to understand the coronavirus and to learn the twists and turns of the disease course, and collaborated trying to find the best ways to treat the patients in their care.

Healthcare organizations activated disaster plans, contended with critical shortages of PPE and ventilators, and stood up surge ICU bed capacity and created COVID recovery centers.

Hear from an outstanding panel of local Massachusetts hospital CEO’s about how they managed and what they learned while leading their organizations through the demanding “Phase 1” of the COVID-19 crisis — and what they are doing to forge the way ahead and to meet the ongoing challenges of the global pandemic.

ACHE of Massachusetts is proud to co-host this program with ACHE Rhode Island and the Connecticut Association of Healthcare Executives.

Learning Objectives:
1. Recap lessons learned from the initial surge of COVID.
2. Prepare for recovery and new normal in the hospitals.
3. How to plan for the future and an inevitable(?) second wave.


Meet Our Panelists:

Kim Hollon, President and CEO, Signature Healthcare
Mr. Kim Norton Hollon, FACHE has been President and CEO at Signature Healthcare Brockton Hospital since July 1, 2010.  Signature is safety net health system managing population risk.  The system has achieved stable profitability while reducing total medical expense and improving quality through numerous innovative initiatives.  For multiple years Signature has sustained a 70+% decrease in employee injures and patient serious safety events. Kim has over 30 years’ of hospital c-suite experience serving hospitals in Pennsylvania and for many years in Dallas, Texas. Mr. Hollon has a Bachelor’s degree in Business Administration from University of Montevallo in Montevallo, Alabama, and a Master’s Degree in Hospital and Health Administration from the University of Alabama in Birmingham.


Michael Gustafson, MD, MBA, President, UMassMemorial Medical Center
Prior to his current role, Dr. Gustafson had progressive senior leadership roles at Brigham and Women’s Hospital over nearly two decades, and directed departments including pharmacy, pathology, neurology, psychiatry, and the Neurosciences Institute. He has worked with staff throughout the Brigham family to develop and coordinate strategies for performance improvement, patient safety, quality of care and performance measurement and analysis. He founded and directed Brigham and Women’s Center for Clinical Excellence from 2001 until 2011. The center has been a widely regarded role model for how to effectively organize and support improvement activities within a large complex academic center. Dr. Gustafson has also served as a member and chair of multiple committees focused on patient affordability, process improvement and care redesign for the Partners HealthCare system, of which Brigham and Women’s Hospital is a founding member.


Deborah Wilson, President and CEO, Lawrence General Hospital
Ms. Wilson has more than 34 years of experience in health care finance and operations. Prior to becoming president and chief executive officer at Lawrence General, she served as chief executive officer at Bridgewater Goddard Park Medical Associates and as the senior vice president of Operations at Signature Healthcare. She spent six years at Deloitte Haskins & Sells and then worked at Partners HealthCare System.


Meet Our Moderator:

Joni R. Beshansky, LP.D., MPH
Director, Master of Healthcare Administration
Boston College, Woods College of Advancing Studies

Dr. Joni Beshansky is an Associate Professor, and Director of the Healthcare Administration graduate program in the Woods College of Advancing Studies at Boston College. Appointed in June 2019, she brings more than 20 years of experience as an educator, research scientist, and innovative leader. Her expertise in developing, designing, and executing complex strategies for major clinical research initiatives, complemented by her background in law and policymaking, provide her with a transdisciplinary perspective on the healthcare industry. In her role as an educator she teaches health policy and politics, and health ethics and law.  Dr. Beshansky has a Master of Public Health from Boston University and a Doctor of Law and Policy from Northeastern University.


June 24, 2020
5:30 pm - 6:30 pm
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