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Reducing Bias to Provide Person-Centered Care

January 31 @ 5:00 pm - 6:30 pm

This program is approved for 1.5 ACHE Qualified Education credits

Tuesday, January 31, 2023 – 5:00-6:30pm

Learning Objectives

1. Identify how empathic communication assists in reducing bias.
2. Demonstrate the use of empathic communication.
3. Explain what system or structural changes are necessary to reduce bias.


James Kinsey, FPCC, PLCC,
Director of Content and Engagement Strategies, Planetree International

Jim Kinsey, FPCC, PLCC, is the Director of Content and Engagement Strategies at Planetree International, a mission-driven non-profit setting the global standard for person-centered excellence across the continuum of care. Jim has been an invaluable member of the Planetree team since joining the organization in 2010. In his role, Jim participates in the engagement strategies team as they guide clients to implement the Planetree evidence-based Person- Centered Care framework. In addition to his coaching responsibilities, Jim is also responsible for the development and implementation of Planetree programs and services that support the Planetree framework.

Jim is a vigorous advocate for reducing biased care, designing health equitable programs, and enhancing the skills of professionals in the healthcare industry. He has developed multiple programs and workshops to support healthcare providers and staff in implementing meaningful practices that connect them to those they care for and aid in engaging the individuals in their healthcare journey, subsequently reducing bias and disparities. Jim is a sought-after speaker and facilitator and enjoys engaging audiences in provocative conversations that challenge the current healthcare models and advance Authentic Person-Centered Care.

Social Behavioral Gerontology
Organizational Development and Behavior

Fellow in Person-Centered Care (FPCC) Professional Life Coach Certified (PLCC)

Certification of Diversity and Inclusion, Cornell University

Certified in Grief and Bereavement Counseling (CGBC)

Certified Advanced Care Plan Facilitator (CACPF)

Certified A Deeper Way Profile Facilitator

Contributing Author: Managing the Long-Term Care Facility: Practical Approaches to Providing Quality Care, 1st Edition, Perley, Editor

Planetree Long-Term Care Improvement Guide



As an independent chartered chapter of the American College of Healthcare Executives, the Connecticut Association of Healthcare Executives, is authorized to award a total of 1.5 hours of ACHE Qualified Education credits toward advancement or recertification in the American College of Healthcare Executives. Participants in this program who wish to have it considered for ACHE Qualified Education credit should list their attendance when they apply to the American College of Healthcare Executives for advancement or recertification.


January 31
5:00 pm - 6:30 pm